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  • +971 58 812 5040
  • info@dermafixmedical.com
  • Shisha & Manousha Building, Office 413, Ajman, UAE
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© 2026 Dermafix. All rights reserved. Device images are illustrative.

Start diagnostics with the right information

Diagnostics, maintenance and repair for laser and aesthetic devices. The clearer the details, the faster the assessment.

Request support

Device down? Four details are enough to start

  1. 1Brand
  2. 2Model
  3. 3Fault code or description
  4. 4Photos or video
Request support

Don't send any patient data.

Devices we work on

  • Laser hair removal
  • Q-switched and soft light
  • Cooling systems
  • HIFU devices
  • Skincare devices
  • Handpieces and parts

How a repair request moves

  1. 1

    You send the request

    Details and photos, with no patient data.

  2. 2

    We review and diagnose

    We define the scope and whether it's something we support.

  3. 3

    Plan and offer

    You get a written plan and offer before any work starts.

  4. 4

    Repair

    We repair the device or replace the part once you approve.

  5. 5

    Handover and follow-up

    We test, hand over and follow up with you.

Repair questions

What should I send?

Brand, model, a description or code of the fault and the device location, with photos if possible. Don't send patient data.

Do you work on different brands?

Yes, a wide range of laser and aesthetic devices. Send the model and we'll confirm.

Does work start before I approve?

No. You get a plan and offer first, and work starts only after you approve.

Ready for the next step?

Send your device details or what you need, and the team comes back with the next step.

Request supportRequest a quote